Frequently Asked Questions
Everything you need to know about our courses
It is a monthly subscription that delivers 2 brand-new, real-world Chinese lessons to you every single week. Each update includes an immersive video, native audio, and a downloadable PDF study guide.
Instead of rigid grammar rules, we focus on the authentic Chinese you actually hear in everyday life (like ordering coffee, taking a taxi, or chatting with locals). It bridges the gap between textbooks and real conversations.
Yes, absolutely. You can cancel your subscription at any time from your dashboard, and you will not be billed for the following month. You will retain access to all previously downloaded materials.
It covers Pinyin, tones, initials, finals, and 5 practical everyday topics (greetings, names, locations, ordering drinks, and yes/no questions), with step-by-step video lessons and practice.
Yes. It starts from zero and assumes no prior knowledge of Chinese. You will learn how to read Pinyin and produce tones correctly from the very first lesson.
You get lifetime access to all video lessons and downloadable materials once you enroll.
Group classes are kept small — typically 3 to 6 students — so everyone gets speaking time and personalized feedback.
Right now we offer a beginner-friendly group course: 10 lessons covering 10 practical everyday topics. More levels and groups are coming soon — so if you join today, you'll be part of our beginner group.
Don't worry — every group class comes with a full recording and a class group chat, so you can catch up anytime and never miss a thing.
Once your group class has started, the course content, class recordings, and class group support are all considered delivered. If you need to stop midway, we can review your case individually and issue a partial refund based on the number of lessons not yet attended. As recordings and group access have already been provided, the attended lessons and delivered materials are non-refundable. Please contact us before your next class so we can sort it out together.
Since we currently run a single beginner group, class switching isn't available yet. More groups are on the way!
Once you enroll, you'll get clear instructions to open your teacher's available schedule and book any slot that works for you. Each lesson is a full 60 minutes.
All 1-on-1 lessons are taught by Anny Wu, who has over 8 years of teaching experience, 8,000+ lessons taught, and helped hundreds of students pass exams and reach their goals (170k+ followers online). She provides consistent guidance for your steady progress.
As soon as you enroll, you'll receive your teacher's Teams contact. Feel free to reach out anytime with questions — before, during, or after your lessons.
Please reschedule or cancel at least 24 hours before the lesson starts for a full refund. Late cancellations may be counted as a used lesson.
Yes. Recorded courses can be fully refunded within 7 days of purchase, as long as you've watched less than 20% of the content.
Because downloadable materials are delivered instantly and can't be returned, we're unable to offer refunds once they've been downloaded. We truly appreciate your understanding — and we're always happy to help you choose the right materials before you buy.
For group and 1-on-1 courses, once you enroll you're directly connected with your teacher, so any scheduling or refund questions can be resolved quickly through that channel. For 1-on-1 lessons, you can cancel at least 24 hours before the lesson starts for a full refund.
Reach out to your teacher right away with a screenshot or a short description of the issue. If the problem is on our side, we'll reschedule the lesson free of charge.