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Refund Policy

Last Updated: August 22, 2026
Governing Law: England and Wales

1. Refund Guarantee (14-Day Cooling-Off + 30% Progress Threshold)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days of purchase (the "cooling-off period").

We offer terms more generous than required by law.

You are eligible for a full refund if both of the following conditions are met:

  • Purchase date is within 14 days; and

  • Your viewing progress, as automatically recorded by our system, is below 30%.

Refunds are not available if either of the following applies:

  • More than 14 days have passed since purchase; or

  • Viewing progress reaches or exceeds 30%.

Definition of "Viewing Progress":
Viewing progress means the percentage of total video content duration that has been actually played in your account, as recorded by our system. Skipping, fast-forwarding, or playing content on mute in the background does not count toward valid viewing progress.

Why 14 days and 30%?
We give you two full weeks to fit the course into your schedule, and 30% of the content is enough for you to experience the teaching style, course structure, and real value — so you can decide with confidence, not pressure.

2. Your Statutory Right to Cancel (UK Consumer Contracts Regulations 2013)

Under UK law, if you have not started streaming or downloading any video content within the 14-day cooling-off period, you have the unconditional right to cancel the contract and receive a full refund.

Please note:
Under Regulation 37 of the Consumer Contracts Regulations 2013, if you expressly consent to the immediate supply of digital content during the cooling-off period and acknowledge that you will lose your right to cancel, we are not required to accept a statutory cancellation once streaming has commenced.

Our Additional Commitment:
Even if you have started watching, we voluntarily offer a refund as long as your viewing progress remains below 30% and your purchase date is within 14 days — going beyond what the law requires.

3. Technical Issues and Material Content Errors

If you encounter technical issues (e.g., videos not playing, missing files) or material content errors, please contact us. We will make reasonable efforts to resolve the issue promptly. If we are unable to do so, we may offer a full or partial refund at our sole discretion — even if you have exceeded the 30% progress threshold or the 14-day time limit.

4. How to Request a Refund

To request a refund, please email us at: [email protected]

Please include the following information in your email:

  • Your full name

  • Order number or purchase receipt

  • Reason for your refund request (optional, but helps us improve)

5. Refund Processing

  • Refund requests are typically processed within 3–5 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • You will receive a confirmation email once your refund has been processed.

  • Please note: Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear on your statement.

6. Digital Downloads (PDFs and Other Downloadable Products)

PDFs and other downloadable digital products are digital content supplied immediately upon purchase. By completing your purchase, you consent to immediate delivery and acknowledge that you waive your right to cancel under the Consumer Contracts Regulations 2013. All sales of downloadable resources are final and non-refundable.

7. Copyright and Intellectual Property

All course materials, including videos, audio recordings, PDFs, and other resources, are the intellectual property of AnnyChinese. Unauthorised sharing, reproduction, distribution, or resale of any course content is strictly prohibited. We reserve the right to terminate access for violators, and in serious cases of infringement, no refund will be issued.

8. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. For orders placed before a change, the policy in effect at the time of purchase will apply.

9. Governing Law and Dispute Resolution

This Refund Policy is governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about this Refund Policy, please contact us: