Refund Policy

Last updated: July 9, 2026

Thank you for choosing AnnyChinese. We take pride in delivering high-quality Chinese language education content.

1. Digital Products Policy
All products sold on this website, including but not limited to video courses, downloadable PDF materials, and subscription-based content, are digital goods. Due to the instant-access nature of digital products, all sales are considered final and non-refundable once the content has been delivered or accessed.

2. Exceptions
We understand that exceptional circumstances may occur. Refunds or credits may be considered, at our sole discretion, under the following conditions:

· Duplicate payment due to technical error (proof required).
· Access failure where we are unable to resolve the issue within 7 business days and you have not accessed any course materials.

3. How to Request a Review
If you believe you qualify for an exception, please contact us within 14 days of the purchase date at:

· Email: [email protected]
· Please include your order number and a brief explanation of the issue. We aim to respond within 3-5 business days.

4. Chargeback Policy
We reserve the right to dispute any chargeback filed without prior contact. Fraudulent chargebacks may result in suspension of account access and referral to collections agencies.

5. Contact Us
For any questions regarding this policy, please reach out to [email protected].